Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, clean, free of stains, oil, mud, excessive wear, or damage, and in its original packaging where possible. You will also need the receipt or proof of purchase.

To start a return, contact us at Afterservice-DG@outlook.com with your order number, the reason for return, and photos of the item and packaging if applicable. Please do not send your item back before contacting us. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we will provide return instructions and confirm which return center should be used for your order.

United States return center:

Alvin
9189 Utica Ave
Rancho Cucamonga, CA 91730
United States
Phone: 626-822-8206

Canada return center:

LY-XGSM-linkw
7975 Heritage Rd #20
Brampton, Ontario L6Y 5X5
Canada
Phone: (365) 777-8666

For returns caused by a defective item, shipping damage, or an incorrect item sent by us, we will help arrange the return or replacement according to the case. For returns caused by customer preference, incorrect size selection, duplicate orders, or a change of mind, the customer may be responsible for return shipping costs.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, missing parts, or if you received the wrong item. Include your order number and clear photos of the product, packaging, shipping label, and the issue. We will evaluate the case and make it right.

Non-returnable items

We cannot accept returns for items that have been installed, heavily used, cut, modified, stained by oil or chemicals, damaged after delivery, or returned without authorization. Gift cards and final sale items are also non-returnable unless required by law.

Exchanges

If you need a different size, contact us at Afterservice-DG@outlook.com before sending anything back. The fastest way to receive the correct item is usually to return the original item after approval and place a new order for the desired size.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at Afterservice-DG@outlook.com.